License Policy

Effective as of February 24th 2023

General Principles


This Policy document is an integral part of Intelexvision’s general Terms and conditions, of which the latest version may be found at :

This document  describes Intelexvision’s policy regarding the issue & activating of licenses and the  Software Upgrade Plan principles. It’s latest version may be found at :

Product License

Subject to the  Customer’s payment of the applicable license fees and the Customer’s compliance with the other terms and conditions of the applicable purchase order (“PO”), End User License Agreement (“EULA”)and Company’s general terms and conditions, copies of which can be found on the Company’s website:,,, IntelexVision will grant to the Customer a non-exclusive, non-transferable, non-sub licensable right to use and access the Product for the duration of the license.

License Variants

IntelexVision operates off various license platforms. End users must discuss the specifications of the license platform with IntelexVision or the Channel Partner at the point of placing an order.


On receipt of the License purchase order, IntelexVision shall make the Product and the necessary user guides available. Licensing is managed through IntelexVision´s Licensing Portal, to which the Channel Partner might have access to via a unique username and password. The Licensing Portal is used to manage, assign and activate licenses.

License Pool

Each issued license will be allocated to a license Pool. A license Pool is a collection of iSentry licenses that are all related to one well specified project.

Upon Ordering licenses, Customer may indicate to which existing pool the licenses should be assigned to in case additional licenses are purchased. In case of new projects, a new license Pool will be created by IntelexVision. The channel partner will be notified about the corresponding Pool ID.

The licenses relative to a given PO will be assigned to a new or to an existing License Pool.

All licenses in a Pool might benefit of a Software Upgrade Program of which its conditions are described further down in this document.

End User License Agreement

The deployment and use of any IntelexVision software analytics or third-party software products included in the IntelexVision Platform, are subject to the terms and conditions defined in IntelexVision’s EULA. The Channel Partner shall ensure that each End Customer signs a EULA in relation to its use of a Product and complies with the terms of such EULA. The Channel Partner shall be responsible for any acts or omissions of any End Customer (including breach of the EULA and/or acts or omissions causing breach of this Agreement) as if committed by the Channel Partner itself. Please refer to the EULA for full details on the terms and conditions on IntelexVision’s website at

Licensing Requirements

IntelexVision iSentry platform requires one license per video channel being analysed. 

  • iSentry licenses can either be purchased as a perpetual license or can be supplied on a monthly subscription based
  • Perpetual licenses come with a one-year warranty commencing from the date the license is issued.
  • A first year Support and Upgrade Programme (“SUP”) is mandatory for all perpetual licences.
  • Once a PO is received, IntelexVision will issue the corresponding license(s) within 30 days of receipt of the PO to the channel partner by means of an initial license file (“ILF”). These licenses, although issued, do not necessarily need to be activated Each license will be allocated to a unique “License Pool”. The Customer will be notified about the Pool Id the license was allocated to.
  • iSentry licenses will have 4 different stages for the License´s life cycle, as set out in the table below:


License Life Cycle


  • General Availability

It is the status after a new release or substituting product has been launched. Valid until a new release is made available

  • Limited Availability

For 3 years commencing from the date the product is released .

  • Discontinued

Between the 3rd year and 4th year from the date the product is launched.

  • Terminated

After 5th year of the date on which the product is launched.



Support and Upgrade Programme (SUP)

IntelexVision SUP is a software support, upgrade and technical support program that enhances the use of the iSentry analytics platform throughout its lifetime. Typically, once or twice a year, the platform is updated to improve performance, security and/or add new features.

Designed as a software support service, IntelexVision SUP ensures its customers are always running on the latest updates to ensure optimal performance and security.

  1. All new perpetual license purchases require a one-year SUP. Additional one year SUP´s may be purchased by perpetual license holders at various conditions. The price list is referred.
  2. The SUP allows customers to have access to Tier-3 technical support as detailed below. It also entitles customers to update their licenses at no additional cost to the latest release and under IntelexVision’s supervision, as long as their present release is no more than two releases older than the latest release in the market. Older releases may still be upgraded, but only after evaluation by IntelexVision Tech Support team to identify potential hardware and operating system incompatibilities with the upgrade. Tier-1 tech support covers basic troubleshooting by the system integrator´s tech support team; Tier-2 tech support covers more in-depth troubleshooting by System Integrator or the Distributor Engineering team; Tier-3 Tech support covers engineering or product related issues directly by IntelexVision Software or Product Development teams.
  3. Should a customer without a valid SUP require Tier-3 technical support, the applicable rates will apply.
  4. Should a customer wish to renew a SUP Programme after it has been suspended for a year or more , provided the corresponding license life cycle is not “discontinued” (see table above), the customer will need to contract IntelexVision Professional Services for an evaluation of its Hardware and Software infrastructure to ensure adequate compatibility with the latest release.
  5. For customers without a valid SUP programme and whose product lifecycle licenses are considered “terminated”, IntelexVision offers a trade-in programme on existing licenses to make the transition more cost effective than buying new licenses. The trade-in programme must be consulted with the integrator of choice in the customer´s region.
  6. Once a License Pool is created as a result of a PO, IntelexVison grants a 6 month period to activate any one of the licenses in that pool.  Once the first license in that pool is activated, the 12 month SUP programme commences and a “Single SUP Expiry Date – SSED” is defined for that Pool.
  7. The expiry date for an SUP for a license pool will be a maximum of 18 months after its creation, regardless of activation of any license in the pool.
  8. Should licenses be added or removed from an existing Pool, an automated weighting mechanism will recalculate a new SSED for that Pool, examples of which are set out below:


9. If additional licenses are issued to an existing pool, the SUP expiry date for the resulting pool be recalculated to account for the weighted average of the existing licenses and the original SUP validity against the new licenses and their associated SUP validity. This will enable a given site to always run with a SSED.

10. If licenses need to be moved to another pool (for example to transfer them to a new Channel Partner or temporarily to another server for maintenance reasons) the SUP expiry date will initially be reduced by the weighted average of the removed licenses and later the destination pool will be awarded a corresponding extension period once these licenses are added.

IntelexVision Professional Services

IntelexVision Professional Services are offered when required by end-users through the channel partners, or to the channel partners themselves, to help with the deployment and commissioning of the iSentry software platform and to ensure optimal performance. This also serves as a hands-on training opportunity for resellers and systems integrators. Professional Services will be quoted on a per day basis.

Special Commercialisation Restrictions Related to the iSentry Video Analytics Software Platform

Commercialisation of the IntelexVision software analytics requires acceptance and signing of an IntelexVision Channel Partner Agreement. The IntelexVision software platform may be sold by channel partners that meet the above condition as well as the geographical restrictions set out in the corresponding Channel Partner Agreement.

iSentry Software License Products

iSentry Core

iSentry Core is the basic iSentry license which includes iSentry´s target ranking and motion detection analytics for distances up to 50 metres. This allows to the software to identify moving targets and follow them as they move within a scene. Core also includes most of the platform’s Deep Learning capabilities including all the classification of objects detected by the two trigger mechanisms (UB & TREX). This module also allows for other deep learning associated capabilities such as people counting, PPE compliance detection, mask detection, gender estimation, face blurring, etc. Using  high performing neural networks, it makes use of hardware acceleration using GPUs or alternatively Open Vino to speed up the classification process. iSentry Core also incorporates the platform’s powerful logic engine.

iSentry Unsupervised Self Learning Unusual Behaviour (UB)

This is a very important algorithm of iSentry. Detection of Unusual Behavior is driven by an unsupervised artificial intelligence platform. Learning is based on pixel analysis and allows the system to learn how objects normally move in a scene; after establishing a norm, the system will create an alert on any deviations. This allows the system to reduce by 95% - 98% the amount of video to be analyzed by a CCTV operator. A single Unusual Behavior license often replaces 5-10 Rules Based licenses

iSentry Target Ranking & Extraction (TREX) Suite

TREX is supported by a dynamic learning process based on artificial intelligence, which creates the ability to acquire and track elements of interest within a scene, ignoring environmental factors inherent to CCTV analytics, such as varying conditions of light, rain, snow, wind and even the intrinsic noise of the camera sensor. TREX is used to detect moving objects or people at distances from tens of meters to kilometers, for example in the case of border control. A version of TREX is incorporated in the Core license and can detect intrusions or movement in general with visible or thermal cameras up to 50 metres; Trex Standard typically can detect up to 250 metres, also with both visible or thermal cameras, Trex Premium and Elite detect intrusions up to 800 metres – 1 km with visible cameras and 2,5 km with thermal cameras

Product Matrix

This policy was updated as of Febraury 2023