Privacy Notices Customer, Clients & Website
Table of contents
- Privacy Notices Customer, Clients & Website
- Intelex Vision Privacy Notice – Website
- The type of personal information we collect
- How we get the personal information and why we have it
- Our Lawful Basis
- Who we share your data with
- How we store your personal information
- Retention Periods
- Your data protection rights
- Our use of Cookies
- How to complain
IntelexVision Privacy Notice – Customers and Clients
Our contact details
Intelex Vision Ltd
Address: Admirals Offices
Main Gate Road
The Historic Dockyard
Chatham
ME4 4TZ
E-mail: info@intelexvision.com
ICO Registration Number: ZA749021
The type of personal information we collect
The personal data we collect will depend on the context of our relationship with you. This notice is for people who are our customers, or prospective customers.
Personal identifiers and contract information. Specifically, as part of the Supplier to customer relationship we collect and process your:
- Name
- Job title
- Email address
- Phone number
- Work address
- Contract information
- Incident management information for resolution of incidents you report to us
- Sign up information for events and webinars. When you register for events or webinars or want to hear more about our services, we will collect and process your:
- Name
- Job title
- Email address
- Phone number
- Work address
- Dietary requirements (where applicable)
- Access requirements (where applicable)
- IP address (where applicable)
How we get the personal information and why we have it
As an Intelex client, the personal information we process is provided to us directly by you for one of the following reasons:
- To enter into a contract for services
- To administer your account with us
- To investigate and resolve incidents
- To send you direct marketing about events, webinars and offers
We also receive personal information indirectly, from the following sources in the following scenarios:
- Commercial partners such as Distributors, System Integrators and Resellers
We may share the information we collect from you with:
- Distributors, System Integrators and Resellers for managing the commercial reamtionship
- Cloud Service Providers for the purpose of our managing our iSentry platform properly
Our Lawful Basis
When we process personal data, we need to have a lawful basis for processing it. As with our purpose for processing, our lawful basis for processing personal data will vary depending on the context. We have set our lawful basis for our purpose for processing below:
We have a contractual obligation: When you negotiate to enter in a contract or agreement with us, we will process any personal data necessary to create or administer the contract. This lawful basis applies to any processing required to ensure that we can deliver services to you, and that you can use our software and its full range of features.
We have a legitimate interest: Where you are a prospective customer of IntelexVision but have not yet entered into a contract with us, we will from time to time contact you to see how we can assist you. We may also send invites to webinars, events and other direct marketing material.
Who we share your data with
As a general principle, we will not transfer your personal data to third parties without your permission, however, there are exceptions to this.
- We use companies to provide services to us. These companies are considered data processors. All data processors are bound by stringent contractual and technical controls. They will not do anything with your data other than follow our written instructions.
- It is possible, though unlikely, that we might be forced to disclose your information in response to a court order or other binding mandate.
How we store your personal information
Your information is securely stored using a number of security controls spanning technical, organisational and contractual measures. We keep these controls under review and regularly carry out scans and testing to ensure that our controls are working.
Retention Periods
How long we keep personal data will depend on what we need it for. We will keep enquires for our services for 6 years.
We keep personal data in relation to any contract you have with us for a minimum of 6 years after the expiry of the contract.
We keep server logs for up to 1 year.
Your data protection rights
You have rights associated with how we process your personal data. The rights are:
A right of access – You have the right to ask us for copies of your personal information.
A right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
A right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
A right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
A right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
A right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you once we have verified your identity.
Please contact privacy@intelexvision.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us by using the contact details at the top of this notice. If you’re unhappy with the response you receive, you can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Intelex Vision Privacy Notice – Website
Our contact details
Intelex Vision Ltd
Address: Admirals Offices
Main Gate Road
The Historic Dockyard
Chatham
ME4 4TZ
E-mail: info@intelexvision.com
ICO Registration Number: ZA749021
The type of personal information we collect
This notice is for people who visit our websites (including all sub-domains)
https://www.intelexvision.com/
What we collect will depend on why you visit our websites.
We will collect the following personal data about you if you submit an enquiry to us:
- Your full name
- Your email address
When you register for events or webinars or want to hear more about our services, we will collect and process your:
- Name
- Job title ‘
- Email address
- Phone number
- Work address
- Dietary requirements (where applicable)
- Access requirements (where applicable)
- IP address (where applicable)
When you apply for a role on the “Careers” page of our website, as part of your application we will collect:
- Your name
- Your date of birth
- Your contact information
- Your gender
- Your preferred language
- Personal data contained in your resume
- Your education and employment history
When you access the areas of our website that require you to log in, we will collect:
- Your name
- Your e-mail address
- Your company name
- Your role in that company
How we get the personal information and why we have it
As a website visitor, the majority of personal information we process is provided to us directly by you for one of the following reasons:
- To enter into a contract for services or employment
- To answer sales enquiries
- To administer your account with us
- To investigate and resolve incidents
- To send you direct marketing about events, webinars and offers
We also receive personal information indirectly, from the following sources in the following scenarios:
Technical Data
We may use the logs from our servers to assist in our security structure, as well as to determine visitor behaviour and help us plan our strategy (e.g. such as working out which pages on the site are most popular, or whether particular events have caused an increase in traffic). Our logs contain your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
We may share the information we collect from you with:
Cloud Service Providers for the purpose of our:
- IT infrastructure.
- Incident Management.
- Direct Marketing and Events registrations.
Our Lawful Basis
When we process personal data, we need to have a lawful basis for processing it. As with our purpose for processing, our lawful basis for processing personal data will vary depending on the context. We have set our lawful basis for our purpose for processing below:
We have a contractual obligation: When you negotiate to enter in a contract or agreement with us, either as a client, customer or employee, we will process any personal data necessary to create or administer the contract. This lawful basis applies to any processing required to ensure that we can deliver services to you, and that you can use our software and its full range of features.
We have a legitimate interest: Where you are a prospective customer of IntelexVision but have not yet entered into a contract with us, we will from time to time contact you to see how we can assist you. We may also send invites to webinars, events, and other direct marketing material.
Who we share your data with
As a general principle, we will not transfer your personal data to third parties without your permission, however, there are exceptions to this.
We use companies to provide services to us. These companies are considered data processors. All data processors are bound by stringent contractual and technical controls. They will not do anything with your data other than follow our written instructions.
It is possible, though unlikely, that we might be forced to disclose your information in response to a court order or other binding mandate.
How we store your personal information
Your information is securely stored using a number of security controls spanning technical, organisational and contractual measures. We keep these controls under review and regularly carry out scans and testing to ensure that our controls are working.
Retention Periods
How long we keep personal data will depend on what we need it for.
We will keep enquires for our services for 6 years
We keep personal data in relation to any contract you have with us for a minimum of 6 years after the expiry of the contract.
We keep server logs for up to 1 year
Your data protection rights
You have rights associated with how we process your personal data. The rights are:
A right of access – You have the right to ask us for copies of your personal information.
A right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
A right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
A right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
A right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
A right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you once we have verified your identity.
Please contact privacy@intelexvision.com if you wish to make a request.
Our use of Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Cookies can be broken down into two categories:
Necessary Cookies
We use necessary cookies to make our site work. We’d also like to set analytics cookies that help us make improvements by measuring how you use the site. These will be set only if you accept.
Analytical Cookies
We’d like to set Google Analytics cookies to help us improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work please see our ‘Cookies page’, where we set out the cookies we use, and why we use them.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us by using the contact details at the top of this notice. If you’re unhappy with the response you receive, you can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
This policy was updated as of April 2021
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